Frequently Asked Questions
Everything you need to know about your home improvement journey.
What is the standard shipping time for heavy machinery and power tools?
Standard shipping typically takes 3-5 business days. For oversized items like table saws or drill presses, we use specialized freight carriers which may take 5-7 business days for delivery.
Do you offer a warranty on hand tools and power equipment?
Yes, all power tools carry a minimum 1-year manufacturer warranty. Our branded hand tools come with a lifetime guarantee against defects in materials and workmanship.
Can I return a tool if it doesn't fit my project needs?
We offer a 30-day return policy for unused items in their original packaging. Please note that for safety reasons, gas-powered equipment cannot be returned once fuel has been added.
Are the batteries included with cordless tool sets?
Most of our 'Kit' options include batteries and chargers, while 'Bare Tool' listings do not. Please check the 'What's Included' section on the specific product page before purchasing.
Do you provide bulk discounts for professional contractors?
Absolutely. We offer competitive tiered pricing for bulk orders and professional accounts. Please contact our Pro Desk via the contact form to request a custom quote.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.